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Hostkey Customer’s Q&A
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Hostkey FAQs
How can I contact Hostkey's sales team?
For any sales-related questions, you can email Hostkey at sales@hostkey.com.
Is there a discount available for renewing my server subscription at Hostkey?
Yes, there is a discount available for renewing your server subscription. You can rent a server for one month at the regular price and then renew your subscription with a discount included. The discount increases the longer your subscription period: 6% for six months and 12% for 12 months.
What are Hostkey's customer support hours?
Hostkey's customer support is available 24/7, and technical assistance is provided to customers whenever needed.
I canceled my automatic PayPal payment, but money was still taken from my account. What should I do?
If money was taken from your account after canceling the PayPal subscription, check your PayPal wallet and make sure the subscription is canceled. After that, you can request a refund by contacting Hostkey and specifying where you want the money to be returned.
What happens to my account funds when I switch to a different server hardware at Hostkey?
Refund requests related to switching to a new hardware are handled individually with the sales manager. Usually, Hostkey provides another server for migration during the switch, and any unused funds paid for the rental of the previous hardware are credited as payment for the new hardware after the migration is completed.
Why does CentOS start during the OS reinstallation?
CentOS is the default installation system used for all operating systems at Hostkey. After installation is complete, the server will be rebooted into the selected operating system.